Our Strategy

outsourcing strategy,bpo planning

Structured Hiring Process

From job posting all the way to the final tests and interview, we follow a rigorous structured procedure that ensures we hire only the best candidates for the job. All applicants are strictly evaluated on how they fair with the company expectations and pre employment requirements.
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outsourcing strategy,bpo planning

Thorough Employee Profiling

This involves a strenuous but worthy process of correctly selecting best fit members according to skill set, experience and expertise to support the various types of internal and external services that we do.
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outsourcing strategy,bpo planning

Documented Training Baseline

With the client’s guidance, Staff Outsourcing will facilitate the full documentation of the step by step operational process to create customized training modules and determine timelines.
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outsourcing strategy,bpo planning

Skill Set Resiliency and Contingency

Cross train members for skill set resiliency and contingency. We will store all training and resource materials to Staff Outsourcing's Centralize Online Tool for quick reference.
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outsourcing strategy,bpo planning

Operational Standardization

Primarily design to significantly minimize process variance and inconsistencies. Standardizing operational processes provide predictable and measureable outputs for effective business management.
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outsourcing strategy,bpo planning

Optimizing Work Capacity

Custom-tailor and align all operational resources to optimize work outputs. This is all about allocating the right people, providing all the necessary support, tools and technology to get the best results at the least amount of resources.
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outsourcing strategy,bpo planning

Performance Measures

Identify the appropriate Metrics and Key Performance Indicators based on client specific productivity requirements.
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outsourcing strategy,bpo planning

Business Critical and Zero Tolerance

Identify business impacting Critical Errors and Zero Tolerance specifics. This is a list of process defects and inconsistencies that may severely damage business reputation or may generate high loses in revenue.
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outsourcing strategy,bpo planning

Quality Analysis and Review

Create a standard client specific workflow and a Quality Analyst form to ensure production standards are followed with consistency. We will also determine a scoring system for workflow inconsistencies, business critical and zero tolerance specifics. Calibration sessions will be standard to review internal QA scoring and evaluation.
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outsourcing strategy,bpo planning

Continuous Improvement Plan

Analyze and compare Performance Trends, identify Areas of Opportunities, identify Areas for Improvement and develop Action plans to address Areas for Improvement.
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outsourcing strategy,bpo planning

Centralized Customer Communication and Escalation

Consolidate all forms of communication and escalations to the assigned Staff account supervisor and upper management only. Set up a minimum of quarterly client conference call to discuss performance and any other concerns.
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outsourcing strategy,bpo planning

Disaster Recovery and Business Contingency

Staff Outsourcing created pre-emptive processes to address all eventualities. We have established a contingency process with our US facility.
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