Job Overview

We are seeking a creative and highly organized Marketing Assistant to support the execution of marketing strategies, content creation, and promotional campaigns. This role requires attention to detail, the ability to coordinate marketing activities, and strong communication skills. The ideal candidate is proactive, adaptable, and passionate about helping drive brand growth and customer engagement.

Responsibilities

Customer Support and Order Fulfillment:

• Answer customer inquiries promptly and efficiently, providing excellent customer support and ensuring customer satisfaction.
• Efficiently manage order fulfillment, including processing orders, tracking shipments and resolving any issues that may arise.
• Manage and maintain the customer database, ensuring accuracy and data integrity.

Email and SMS Marketing:

• Create and implement engaging email and SMS campaigns using platforms like Klaviyo or similar tools.
• Develop and execute effective email and SMS marketing strategies, including automation workflows, list segmentation and A/B testing.

Administrative Support and Market Research:

• Provide administrative support, including organizing market research, preparing reports and interpreting data for actionable insights.
• Stay updated on marketing trends and identify opportunities for innovation and growth.
• Implement new tools, software and platforms to enhance marketing effectiveness and streamline operations.

Partnership Management:

• Manage partnerships by identifying and sourcing new opportunities for collaboration.
• Connect with bloggers, writers and influencers for partnership opportunities, leveraging their audience and expertise for mutual benefit.

Content Creation:

• Assist in content creation, including writing persuasive and engaging copy, editing content and creating visuals using graphic design and video editing tools.
• Research, write and edit compelling and engaging blog posts and articles on relevant topics.

Social Media Management:

• Create and implement a comprehensive social media strategy, managing social media accounts across platforms, including content creation, scheduling and engagement.

Job Qualifications and Skill Sets

The ideal candidate should have:

• Strong written and verbal communication skills for effective customer support, content creation, and social media management.
• Proactive, highly motivated, and adaptable, with the ability to work independently and under minimal supervision.
• Strong analytical skills or experience in data analysis to interpret campaign performance, generate actionable insights, and optimize marketing strategies.
• Ability to work on multiple projects simultaneously, meet deadlines, and thrive in a fast-paced environment.
• Good time management skills, including prioritization, scheduling, and adaptability.
• Strong copywriting skills with the ability to craft engaging social media posts, email content, blogs, and articles.
• Experience with order fulfillment processes and customer database management.
• Familiarity with Shopify and subscription products is a plus.
• Interest in history is a plus, as it can provide valuable insights for crafting compelling content and engaging with the audience in a meaningful way.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for various documentation and presentation needs.
• Experience with Google Docs and Google Sheets for collaborative work and data management.
• Proficiency in Shopify for managing e-commerce operations, product listings, and order processing is a plus.
• Experience with Outlook for effective email communication and organization.
• Proficiency in Klaviyo or similar email marketing platforms for creating and implementing email campaigns, automation, and performance tracking is a plus.
• Experience in identifying and establishing partnerships is preferred, including negotiation skills and executing collaborative marketing initiatives.
• Adaptable and fast learner, able to quickly grasp new concepts, tools, and processes to meet evolving business needs.
• Ability to handle constructive criticism and feedback with a positive attitude, using it as an opportunity for growth and improvement.
• Willing to start as soon as possible