Our Strategy

Structured Hiring Process

From job posting all the way to the final tests and interview, we follow a rigorous structured procedure that ensures we hire only the best candidates for the job. All applicants are strictly evaluated on how they fair with the company expectations and pre employment requirements.
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Thorough Employee Profiling

This involves a strenuous but worthy process of correctly selecting best fit members according to skill set, experience and expertise to support the various types of internal and external services that we do.
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Documented Training Baseline

With the client’s guidance, Staff Outsourcing will facilitate the full documentation of the step by step operational process to create customized training modules and determine timelines.
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Skill Set Resiliency and Contingency

Cross train members for skill set resiliency and contingency. We will store all training and resource materials to Staff Outsourcing's Centralize Online Tool for quick reference.
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Operational Standardization

Primarily design to significantly minimize process variance and inconsistencies. Standardizing operational processes provide predictable and measureable outputs for effective business management.
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Optimizing Work Capacity

Custom-tailor and align all operational resources to optimize work outputs. This is all about allocating the right people, providing all the necessary support, tools and technology to get the best results at the least amount of resources.
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Performance Measures

Identify the appropriate Metrics and Key Performance Indicators based on client specific productivity requirements.
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Business Critical and Zero Tolerance

Identify business impacting Critical Errors and Zero Tolerance specifics. This is a list of process defects and inconsistencies that may severely damage business reputation or may generate high loses in revenue.
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Quality Analysis and Review

Create a standard client specific workflow and a Quality Analyst form to ensure production standards are followed with consistency. We will also determine a scoring system for workflow inconsistencies, business critical and zero tolerance specifics. Calibration sessions will be standard to review internal QA scoring and evaluation.
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