We deliver world-class staffing solutions that adhere to international best practices. Our rigorous selection process, compliance with global labor regulations and commitment to continuous improvement ensure that our clients receive highly qualified talent that meets the highest industry standards.
Founded by our parent company, Sound Connection LLC, a leading e-commerce company with over 40 million in annual online sales.
As eCommerce rapidly grew, we needed extended evening and weekend support for our web properties. Rather than expanding hours in our US office, we opted to explore outsourcing.
Recognized with industry awards for excellence in customer service, innovative outsourcing solutions and a commitment to quality standards.
These accolades reflect our dedication to delivering outstanding support and tailored solutions that drive client success.
Our agents are backed with years of experience, from call center agents to graphic designers, to software developers and more.
No matter the service you are looking for, we staff and source it. No more having to deal with the dreaded “employee issues”. We have the experience and expertise to provide you with results.
We specialize in the following areas:
- Customer Service: Delivering exceptional customer experiences through every interaction.
- Ecommerce: Helping businesses grow and develop their online presence.
- Creative: Offering customized creative solutions tailored to your vision.
- IT Solutions: Providing expert IT roadmaps and support to keep you ahead of the competition.
- Human Resources: Assisting with HR challenges to make your people management smoother and more effective.
Outsourcing customer service allows you to focus on core activities while we handle customer interactions with professionalism and expertise. Our goal is to enhance customer satisfaction and build strong relationships.
We support a variety of ecommerce platforms, including Shopify, Magento, WooCommerce and more. We have the expertise to help you develop, manage and grow your online store.
Yes, our creative team works closely with you to understand your needs and bring your vision to life. From graphic design to branding, we tailor our services to meet your specific requirements.
We offer a full range of IT solutions, including infrastructure setup, cloud services, cybersecurity and system optimization. Our team ensures that your business stays technologically advanced and secure.
Absolutely! We understand that every business is unique, so we offer flexible, tailored solutions that fit your specific needs and goals.
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