Job Overview

We are seeking a highly organized and detail-oriented Reservation Admin to manage booking processes, ensure data accuracy, and provide excellent customer service. The ideal candidate has experience in reservations, scheduling, or administrative support, with the ability to multitask and handle inquiries efficiently. This role involves processing reservations, managing booking records, and coordinating with internal teams to ensure seamless service delivery.

Job Qualifications

• Bachelor's degree in Hospitality Management, Business Administration or a related field.
• Minimum of 2 years of experience in a reservation or customer service role in the hospitality industry.
• Proven experience as a QA specialist.
• Strong English communication and interpersonal skills, both verbal and written.
• Proficient in Microsoft Office Suite and reservation management systems.
• Ability to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and team collaboration.
   

Responsibilities

• Receive and process reservation requests via phone, email or online platforms.
• Confirm reservation details with customers, including dates, times and any special requests.
• Update reservation systems with accurate information and communicate any changes to relevant parties.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth reservation experience for customers.
• Respond promptly and professionally to customer inquiries and concerns.
• Provide personalized and helpful service to all customers.
• Resolve any issues or complaints in a timely and satisfactory manner.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with the QA team to develop and implement testing procedures for reservation processes.
• Conduct regular tests to identify any issues or areas for improvement.
• Document test results and provide recommendations for improvements.
• Collaborate with other departments to implement recommended improvements.