Job Overview

We are seeking a motivated and detail-oriented Bilingual Customer Service Representative to join our team to support our healthcare account. The ideal candidate will have a passion for helping others, possess excellent communication skills in both Spanish and English, and have a strong understanding of the healthcare industry.

Responsibilities

• Provide exceptional customer service to patients, providers and healthcare professionals in both Spanish and English.
• Answer incoming calls and respond to inquiries regarding healthcare services, policies and procedures.
• Assist patients with scheduling appointments, obtaining records and understanding their healthcare benefits.
• Process and resolve complaints in a timely and professional manner.
• Educate patients about their medical insurance plan options, including coverage details and claims procedures.
• Collaborate with healthcare teams to ensure seamless service delivery and patient satisfaction.
• Maintain accurate and up-to-date patient records and documentation in compliance with healthcare regulations.
• Stay informed about changes in healthcare policies, procedures and services to provide the most accurate information to clients.
• Utilize CRM software to track interactions and manage customer relationships effectively.
   

Job Qualifications and Skill Sets

The ideal candidate should have:

• High school diploma or equivalent; associate’s or bachelor's degree preferred.
• Fluency in Spanish and English, both written and verbal, is required.
• Previous experience in customer service, preferably in the healthcare industry, is a plus.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office Suite and familiarity with customer service software (CRM).
• Ability to work independently as well as part of a team.
• Availability to work flexible hours, including evenings and weekends as needed.